Privacy Policy

Information We Collect

We collect information you provide directly to us and information generated through your use of the platform, including:

• Account and contact information (name, email address, phone number, organization)
• Field operation data, records, and documentation you submit through the platform
• Usage data, such as feature interactions, log data, and device information
• Communications you send to us, including support requests and inquiries

How We Use Your Information

We use the information we collect to operate, maintain, and improve PeakOps. Specifically, we use it to:

• Deliver and support the services you've requested
• Process and store operational records on your behalf
• Communicate with you about your account, demos, and service updates
• Analyze usage patterns to improve platform performance and reliability
• Support internal research and product development
• Comply with legal obligations

We Do Not Sell Your Data

PeakOps does not sell, rent, trade, or otherwise transfer your personal information or operational data to third parties for commercial purposes. Your data is yours. We treat it that way.

Research Use

In limited circumstances — such as when PeakOps is participating in grant-funded research or academic partnerships — anonymized or aggregated data may be used for research purposes. This data will never contain personally identifiable information and will never be linked back to individual users or organizations without explicit written consent.

Data Sharing

We do not share your information with third parties except in the following limited circumstances:

• With trusted service providers who assist in operating the platform (e.g., cloud hosting, analytics), under strict confidentiality agreements
• When required by law, regulation, or valid legal process
• To protect the rights, safety, or property of PeakOps or its users
• In connection with a merger, acquisition, or sale of assets, where the acquiring party agrees to honor this Policy

Data Storage & Security

Your data is stored securely using industry-standard infrastructure. We implement technical and organizational measures to protect against unauthorized access, loss, or disclosure. While no system is completely immune to risk, we take data security seriously and review our practices on an ongoing basis.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you terminate your account, you may request deletion of your data, subject to legal retention obligations or contractual requirements.

Cookies & Tracking

Our website and platform may use cookies and similar technologies to maintain session state, analyze traffic, and improve user experience. You may configure your browser to refuse cookies, though some features may not function correctly without them.

Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To exercise any of these rights, contact us at the address below and we will respond promptly.

Children's Privacy

PeakOps is designed for business and government use. We do not knowingly collect information from individuals under the age of 18. If we become aware that such information has been collected, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the date at the top of this page. Continued use of the platform following any update constitutes your acceptance of the revised Policy.